Sending a gift?
Include a personalized message during checkout, and we'll enclose a complimentary handwritten card with your order! Every order is delicately wrapped in tissue paper and sealed with our signature branded tapes and labels.
Handmade with care
We are a small business specialising in handmade products, which are made to order (typically to enhance the longevity of certain products), so minor delays may be expected when fulfilling your order.
Shipping information
Processing Time
- Order Processing: 1-3 business days (excluding weekends and holidays)
- High Volume Periods: During peak seasons or sale events, processing times may be slightly extended. We appreciate your patience during these times.
Shipping Rates and Delivery Estimates
Domestic Tracked Shipping (Auspost)
- Within NSW: up to 5 business days
- Rest of Australia: 5-15 business days
International Tracked Shipping (Auspost)
- Standard: 6-28 business days
Shipping charges for your order will be calculated and displayed at checkout.
Shipping Restrictions
- We currently ship to addresses within Australia, and several international destinations.
- Certain remote or restricted areas may have limited shipping options.
- We do not ship to P.O. boxes or APO/FPO addresses.
Customs, Duties, and Taxes
- Domestic Orders: Sales tax is applied at checkout according to state and local regulations.
- International Orders: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Willoe Design is not responsible for these charges if they are applied and are your responsibility as the customer.
Have a question?
Do you have inquiries, feedback, or wish to explore potential collaborations? Reach out to us, and we'll respond within three business days.