Certainly, we provide international shipping from Australia.

The estimate ranges from 1 to 5 business days, and you'll be notified by email once your order is dispatched. Our products are handcrafted in small batches to ensure optimal quality, so there may be delays during sale periods.

Australia - 5 to 15 business days

International - 10 to 28 business days

You can either check your order status by logging into your user account (if you made one during checkout) or the invoice we emailed you.

Copy the tracking number provided and visit the carrier's website.

Yes, we do. Just add a personalized message at checkout, and we'll include a complimentary handwritten card with your order. Each order is carefully wrapped in tissue paper and sealed with our signature branded tapes and labels.

Certainly. Please ensure you haven't received a notification that your order has been shipped before getting in touch with us.

International orders may be subject to import duties, taxes, and fees imposed by the destination country.

These charges are the responsibility of the recipient and are not included in the product price or shipping cost.

Please check with your country's customs office to determine what these additional costs may be prior to making a purchase.

Please use this contact form to get in touch with us. We'll reply within 1-2 business days.

Wooden wick candles feature wood typically made from softwoods like cherry, basswood, or birch.

Wooden wicks offer a distinctive aesthetic appeal. When lit, they produce a cozy, flickering flame and often create a soothing crackling sound reminiscent of a fireplace, adding to the ambiance.

Yes, wooden wick candles are made from renewable resources, biodegradable, and are sourced locally to reduce carbon footprint.

This also means our candles produce fewer toxins when burned.

Wooden wick candles offer a unique sensory experience and aesthetic appeal.

They burn differently by producing a wider flame and may burn more evenly, resulting in a cleaner burn with less soot and smoke.

Some users find that wooden wick candles provide a stronger scent throw compared to cotton wick candles.

Wooden wicks are often perceived as more eco-friendly than cotton wicks because they are made from renewable resources.

Properly lighting a wooden wick candle ensures an optimal burning experience. Here's a step-by-step guide:

1. Trim the Wick: Before lighting the candle for the first time, trim the wooden wick to approximately 1/8 to 1/4 inch (3 to 6 mm) in length. Trimming ensures a clean, even burn.
2. Remove Debris: Check the candle's surface for any debris or trimmings from previous burns. Clear away any debris to ensure a clean burn and prevent potential hazards.
3. Light Candle: Use a lighter or match to light the wooden wick. Avoid lighting the candle in a drafty area to prevent uneven burning.
4. Allow the Wax to Pool: During the initial burn, allow the candle to burn until the wax melts evenly across the entire surface, creating a pool of melted wax. This helps prevent tunneling and ensures an even burn in subsequent uses.
5. Extinguish Safely: When you're done enjoying your candle, extinguish the flame by using a candle snuffer or gently blowing it out. Avoid using water to extinguish wooden wick candles, as this can damage the wick and affect future burns.

Yes, wooden wicks require special maintenance and occasional trimming to ensure optimal burning performance.

Throughout the life of the candle, monitor the length of the wooden wick and trim it as needed. Trim the wick if it becomes too long, typically when it exceeds 1/4 inch in length. This helps prevent mushrooming (carbon buildup at the tip of the wick) and ensures a clean, even burn.

Use a dedicated wick trimmer or sharp scissors to trim the wooden wick. Trim the wick when the candle is cool and solid to avoid any accidents or damage to the candle.

When trimming the wooden wick, ensure that it is trimmed evenly across the entire width. Uneven trimming can lead to an uneven burn and may affect the performance of the candle.

With some persistence and gentle handling, you may be able to successfully relight the candle and continue enjoying it. Here are steps you can follow:

1. Reposition the Wick: Use a small tool, such as tweezers or a toothpick, to gently reposition the wick to a more accessible position. Try to lift it slightly from the wax without damaging it.
2. Expose More Wick: Carefully scrape away a small amount of wax around the base of the wick to expose more of it. Be gentle to avoid damaging the wick or the candle container.
3. Light Candle: Once you've exposed more of the wick, try using a lighter or match to relight it.

If your candle is only melting down the center and not reaching the edges of the container, you can take the following steps to fix it:

1. Trim the Wick: Ensure that the wick is trimmed to the recommended length, typically around 1/4 inch (6 mm), before each use. A properly trimmed wick helps maintain an even burn and prevents tunnelling.
2. Burn Longer: Allow the candle to burn for a longer period during each use, ensuring that the melted wax pool reaches the edges of the container. This may take a few hours depending on the size of the candle.
3. Use a Wick Trimmer: If the candle has already tunnelled, use a wick trimmer to gently scrape away the excess wax from the edges of the container, creating a more even surface for future burns.
4. Foil Wrap Method: If tunnelling persists, try the foil wrap method. Wrap aluminum foil around the top of the candle, leaving a small opening over the wick. This helps trap heat and encourages the wax to melt evenly.
5. Rotate the Candle: If the candle is still tunneling despite these efforts, try rotating the candle periodically while it burns to help distribute the heat more evenly and prevent further tunneling.
6. Recovery Burn: For severely tunneled candles, you may need to perform a "recovery burn." This involves lighting the candle for an extended period, allowing the entire top layer of wax to melt and reset the candle's memory for future burns.

Yes, wax discolouration is normal and can occur due to various factors. Here are some common causes:

1. Oxidation: Exposure to air can cause the wax to oxidise. This is a natural process that can cause the wax to turn yellow, brown, or even green over time.
2. Light Exposure: Ultraviolet light from the sun or artificial light sources can break down the chemical bonds in wax. This is why many wax products are stored in opaque or UV-protective packaging.
3. Heat: High temperatures can accelerate chemical reactions within the wax. This is often seen in candles that are exposed to heat before use.
4. Contaminants: Dust, dirt, soot and other particles that come into contact with the wax can cause discolouration.
5. Chemical Reactions: Certain additives or chemicals in the wax, such as fragrances or colorants, can react with the wax. Common ingredients that cause discolouration include vanilla, some florals, and spices.

In summary, while discolouration can indicate exposure to certain environmental factors or aging, it doesn't necessarily affect the performance of the wax.